Current Status of Cyara Global Services

Services

30 up
0 issue
0 down
Groups Services status
Group North America CYARAPORTAL.US.
US Web Portal status is up.
API status is up.
Executive Dashboard status is up.
US Pulse status is up with ongoing incident.
US Velocity status is up with ongoing incident.
US Cruncher status is up with ongoing incident.
Web & Chat status is up.
Email status is up.
SMS status is up.
US Crawler status is up with ongoing incident.
Group UK EMEA CYARAPORTAL.CO.UK.
UK Web Portal status is up.
API status is up.
Executive Dashboard status is up.
UK Pulse status is up.
UK Velocity status is up.
UK Cruncher status is up.
Web & Chat status is up.
Email status is up.
SMS status is up.
UK Outbound status is up.
Group Australia CYARAPORTAL.COM.
AU Outbound status is up.
AUS Web Portal status is up.
API status is up.
Executive Dashboard status is up.
AUS Pulse status is up.
AUS Velocity status is up.
AUS Cruncher status is up.
Web & Chat status is up.
Email status is up.
SMS status is up.

Notifications

Group North America CYARAPORTAL.US. US Crawler status is up with ongoing incident.
INCIDENT#132 - monitoring, 29 Aug 2019 5:44am PDT

Dear All,

Please be advised that this issue has been resolved now and portal is now out of maintenance and available to access.
We are currently monitoring the issue for next few hours in case it re-occurs.

Please let us know in case of any issues.

We apologize for the inconvenience caused.

Regards,
Customer Response Team

investigating, 29 Aug 2019 2:56am PDT


What Happened?
Please be advised that we are currently facing an issue with Cyara US hosted solution. All the test cases are not able to validate right now giving " Could not connect to remote service error"
What are the next steps?
Cyara NOC team is currently investigating the reason of the issue and we will be providing timely updates about the status of the investigation

We apologize for the inconvenience.

Regards,
Customer Response Team

Incident #138 (Calls failed to connect with No RTP Ports Available) - monitoring, 08 Sep 2019 9:45pm PDT

At approximately 8:55 pm PDT Cyara has identified and resolved this performance issues impacting Call connectivity.

What steps are taken?
Cyara CloudOps team has identified the issue with the Callengine service and resolved the issue.

The issue has been reported to Engineering team to investigate and resolve the issue with the service to avoid similar failures in future.

NOC team is monitoring the issue as of now and will provide timely updates.

We apologize for the inconvenience.

monitoring, 08 Sep 2019 8:45pm PDT

At approximately 8:45 pm PDT Cyara has identified a performance issues impacting Call connectivity.

What Happened?
On 8th September at approximately 08:45 PM PDT, our monitoring system detected performance issues with Cyara CallEngine component. This issue is impacting performance of Calls being generated from Cyara US portal only.

Due to this incident, calls were failing to connect with an error "No RTP ports available"

Other Cyara services and internal reporting are not impacted.

What steps are taken?
Cyara CloudOps team has identified the issue with the Callengine service and resolved the issue.

NOC team is monitoring the issue as of now and will provide timely updates.

We apologize for the inconvenience.

Group North America CYARAPORTAL.US. US Cruncher status is up with ongoing incident.
INCIDENT#131 - monitoring, 29 Aug 2019 5:48am PDT

Dear All,

Please be advised that GICD issue has been resolved now.
You can run the test cases now on which "Call from Local carrier" option is enabled.

Please let us know in case of any issues.

investigating, 28 Aug 2019 6:16am PDT

We are currently investigating a potential issue which may be affecting some of Cyara users.
What happened?
At about 6:00 AM PDT we have identified the performance issue with our one of the Cyara components. Impacted users may experience an issue while running test cases with "Call from Local carrier" option enabled.

What are the next steps?
Cyara team is working to identify the root cause of the issue with the highest level of priority. We'll be keeping you informed about the status of our investigation and will provide the next update in few hours.

INCIDENT#132 - monitoring, 29 Aug 2019 5:44am PDT

Dear All,

Please be advised that this issue has been resolved now and portal is now out of maintenance and available to access.
We are currently monitoring the issue for next few hours in case it re-occurs.

Please let us know in case of any issues.

We apologize for the inconvenience caused.

Regards,
Customer Response Team

investigating, 29 Aug 2019 2:56am PDT


What Happened?
Please be advised that we are currently facing an issue with Cyara US hosted solution. All the test cases are not able to validate right now giving " Could not connect to remote service error"
What are the next steps?
Cyara NOC team is currently investigating the reason of the issue and we will be providing timely updates about the status of the investigation

We apologize for the inconvenience.

Regards,
Customer Response Team

Incident #138 (Calls failed to connect with No RTP Ports Available) - monitoring, 08 Sep 2019 9:45pm PDT

At approximately 8:55 pm PDT Cyara has identified and resolved this performance issues impacting Call connectivity.

What steps are taken?
Cyara CloudOps team has identified the issue with the Callengine service and resolved the issue.

The issue has been reported to Engineering team to investigate and resolve the issue with the service to avoid similar failures in future.

NOC team is monitoring the issue as of now and will provide timely updates.

We apologize for the inconvenience.

monitoring, 08 Sep 2019 8:45pm PDT

At approximately 8:45 pm PDT Cyara has identified a performance issues impacting Call connectivity.

What Happened?
On 8th September at approximately 08:45 PM PDT, our monitoring system detected performance issues with Cyara CallEngine component. This issue is impacting performance of Calls being generated from Cyara US portal only.

Due to this incident, calls were failing to connect with an error "No RTP ports available"

Other Cyara services and internal reporting are not impacted.

What steps are taken?
Cyara CloudOps team has identified the issue with the Callengine service and resolved the issue.

NOC team is monitoring the issue as of now and will provide timely updates.

We apologize for the inconvenience.

Group North America CYARAPORTAL.US. US Velocity status is up with ongoing incident.
INCIDENT#132 - monitoring, 29 Aug 2019 5:44am PDT

Dear All,

Please be advised that this issue has been resolved now and portal is now out of maintenance and available to access.
We are currently monitoring the issue for next few hours in case it re-occurs.

Please let us know in case of any issues.

We apologize for the inconvenience caused.

Regards,
Customer Response Team

investigating, 29 Aug 2019 2:56am PDT


What Happened?
Please be advised that we are currently facing an issue with Cyara US hosted solution. All the test cases are not able to validate right now giving " Could not connect to remote service error"
What are the next steps?
Cyara NOC team is currently investigating the reason of the issue and we will be providing timely updates about the status of the investigation

We apologize for the inconvenience.

Regards,
Customer Response Team

Incident #138 (Calls failed to connect with No RTP Ports Available) - monitoring, 08 Sep 2019 9:45pm PDT

At approximately 8:55 pm PDT Cyara has identified and resolved this performance issues impacting Call connectivity.

What steps are taken?
Cyara CloudOps team has identified the issue with the Callengine service and resolved the issue.

The issue has been reported to Engineering team to investigate and resolve the issue with the service to avoid similar failures in future.

NOC team is monitoring the issue as of now and will provide timely updates.

We apologize for the inconvenience.

monitoring, 08 Sep 2019 8:45pm PDT

At approximately 8:45 pm PDT Cyara has identified a performance issues impacting Call connectivity.

What Happened?
On 8th September at approximately 08:45 PM PDT, our monitoring system detected performance issues with Cyara CallEngine component. This issue is impacting performance of Calls being generated from Cyara US portal only.

Due to this incident, calls were failing to connect with an error "No RTP ports available"

Other Cyara services and internal reporting are not impacted.

What steps are taken?
Cyara CloudOps team has identified the issue with the Callengine service and resolved the issue.

NOC team is monitoring the issue as of now and will provide timely updates.

We apologize for the inconvenience.

Group North America CYARAPORTAL.US. US Pulse status is up with ongoing incident.
INCIDENT#131 - monitoring, 29 Aug 2019 5:48am PDT

Dear All,

Please be advised that GICD issue has been resolved now.
You can run the test cases now on which "Call from Local carrier" option is enabled.

Please let us know in case of any issues.

investigating, 28 Aug 2019 6:16am PDT

We are currently investigating a potential issue which may be affecting some of Cyara users.
What happened?
At about 6:00 AM PDT we have identified the performance issue with our one of the Cyara components. Impacted users may experience an issue while running test cases with "Call from Local carrier" option enabled.

What are the next steps?
Cyara team is working to identify the root cause of the issue with the highest level of priority. We'll be keeping you informed about the status of our investigation and will provide the next update in few hours.

INCIDENT#132 - monitoring, 29 Aug 2019 5:44am PDT

Dear All,

Please be advised that this issue has been resolved now and portal is now out of maintenance and available to access.
We are currently monitoring the issue for next few hours in case it re-occurs.

Please let us know in case of any issues.

We apologize for the inconvenience caused.

Regards,
Customer Response Team

investigating, 29 Aug 2019 2:56am PDT


What Happened?
Please be advised that we are currently facing an issue with Cyara US hosted solution. All the test cases are not able to validate right now giving " Could not connect to remote service error"
What are the next steps?
Cyara NOC team is currently investigating the reason of the issue and we will be providing timely updates about the status of the investigation

We apologize for the inconvenience.

Regards,
Customer Response Team

Incident #138 (Calls failed to connect with No RTP Ports Available) - monitoring, 08 Sep 2019 9:45pm PDT

At approximately 8:55 pm PDT Cyara has identified and resolved this performance issues impacting Call connectivity.

What steps are taken?
Cyara CloudOps team has identified the issue with the Callengine service and resolved the issue.

The issue has been reported to Engineering team to investigate and resolve the issue with the service to avoid similar failures in future.

NOC team is monitoring the issue as of now and will provide timely updates.

We apologize for the inconvenience.

monitoring, 08 Sep 2019 8:45pm PDT

At approximately 8:45 pm PDT Cyara has identified a performance issues impacting Call connectivity.

What Happened?
On 8th September at approximately 08:45 PM PDT, our monitoring system detected performance issues with Cyara CallEngine component. This issue is impacting performance of Calls being generated from Cyara US portal only.

Due to this incident, calls were failing to connect with an error "No RTP ports available"

Other Cyara services and internal reporting are not impacted.

What steps are taken?
Cyara CloudOps team has identified the issue with the Callengine service and resolved the issue.

NOC team is monitoring the issue as of now and will provide timely updates.

We apologize for the inconvenience.

Planned Maintenance

Services history

North America CYARAPORTAL.US

US Web Portal

US Web Portal status on 16 Sep 2019 was .
US Web Portal status on 15 Sep 2019 was .
US Web Portal status on 14 Sep 2019 was .
US Web Portal status on 13 Sep 2019 was .
US Web Portal status on 12 Sep 2019 was .
US Web Portal status on 11 Sep 2019 was .
US Web Portal status on 10 Sep 2019 was .

API

API status on 16 Sep 2019 was .
API status on 15 Sep 2019 was .
API status on 14 Sep 2019 was .
API status on 13 Sep 2019 was .
API status on 12 Sep 2019 was .
API status on 11 Sep 2019 was .
API status on 10 Sep 2019 was .

Executive Dashboard

Executive Dashboard status on 16 Sep 2019 was .
Executive Dashboard status on 15 Sep 2019 was .
Executive Dashboard status on 14 Sep 2019 was .
Executive Dashboard status on 13 Sep 2019 was .
Executive Dashboard status on 12 Sep 2019 was .
Executive Dashboard status on 11 Sep 2019 was .
Executive Dashboard status on 10 Sep 2019 was .

US Pulse

US Pulse status on 16 Sep 2019 was and had incident.
US Pulse status on 15 Sep 2019 was and had incident.
US Pulse status on 14 Sep 2019 was and had incident.
US Pulse status on 13 Sep 2019 was and had incident.
US Pulse status on 12 Sep 2019 was and had incident.
US Pulse status on 11 Sep 2019 was and had incident.
US Pulse status on 10 Sep 2019 was and had incident.

US Velocity

US Velocity status on 16 Sep 2019 was and had incident.
US Velocity status on 15 Sep 2019 was and had incident.
US Velocity status on 14 Sep 2019 was and had incident.
US Velocity status on 13 Sep 2019 was and had incident.
US Velocity status on 12 Sep 2019 was and had incident.
US Velocity status on 11 Sep 2019 was and had incident.
US Velocity status on 10 Sep 2019 was and had incident.

US Cruncher

US Cruncher status on 16 Sep 2019 was and had incident.
US Cruncher status on 15 Sep 2019 was and had incident.
US Cruncher status on 14 Sep 2019 was and had incident.
US Cruncher status on 13 Sep 2019 was and had incident.
US Cruncher status on 12 Sep 2019 was and had incident.
US Cruncher status on 11 Sep 2019 was and had incident.
US Cruncher status on 10 Sep 2019 was and had incident.

Web & Chat

Web & Chat status on 16 Sep 2019 was .
Web & Chat status on 15 Sep 2019 was .
Web & Chat status on 14 Sep 2019 was .
Web & Chat status on 13 Sep 2019 was .
Web & Chat status on 12 Sep 2019 was .
Web & Chat status on 11 Sep 2019 was .
Web & Chat status on 10 Sep 2019 was .

Email

Email status on 16 Sep 2019 was .
Email status on 15 Sep 2019 was .
Email status on 14 Sep 2019 was .
Email status on 13 Sep 2019 was .
Email status on 12 Sep 2019 was .
Email status on 11 Sep 2019 was .
Email status on 10 Sep 2019 was .

SMS

SMS status on 16 Sep 2019 was .
SMS status on 15 Sep 2019 was .
SMS status on 14 Sep 2019 was .
SMS status on 13 Sep 2019 was .
SMS status on 12 Sep 2019 was .
SMS status on 11 Sep 2019 was .
SMS status on 10 Sep 2019 was .

US Crawler

US Crawler status on 16 Sep 2019 was and had incident.
US Crawler status on 15 Sep 2019 was and had incident.
US Crawler status on 14 Sep 2019 was and had incident.
US Crawler status on 13 Sep 2019 was and had incident.
US Crawler status on 12 Sep 2019 was and had incident.
US Crawler status on 11 Sep 2019 was and had incident.
US Crawler status on 10 Sep 2019 was and had incident.

UK EMEA CYARAPORTAL.CO.UK

UK Web Portal

UK Web Portal status on 16 Sep 2019 was .
UK Web Portal status on 15 Sep 2019 was .
UK Web Portal status on 14 Sep 2019 was .
UK Web Portal status on 13 Sep 2019 was .
UK Web Portal status on 12 Sep 2019 was .
UK Web Portal status on 11 Sep 2019 was .
UK Web Portal status on 10 Sep 2019 was .

API

API status on 16 Sep 2019 was .
API status on 15 Sep 2019 was .
API status on 14 Sep 2019 was .
API status on 13 Sep 2019 was .
API status on 12 Sep 2019 was .
API status on 11 Sep 2019 was .
API status on 10 Sep 2019 was .

Executive Dashboard

Executive Dashboard status on 16 Sep 2019 was .
Executive Dashboard status on 15 Sep 2019 was .
Executive Dashboard status on 14 Sep 2019 was .
Executive Dashboard status on 13 Sep 2019 was .
Executive Dashboard status on 12 Sep 2019 was .
Executive Dashboard status on 11 Sep 2019 was .
Executive Dashboard status on 10 Sep 2019 was .

UK Pulse

UK Pulse status on 16 Sep 2019 was .
UK Pulse status on 15 Sep 2019 was .
UK Pulse status on 14 Sep 2019 was .
UK Pulse status on 13 Sep 2019 was .
UK Pulse status on 12 Sep 2019 was .
UK Pulse status on 11 Sep 2019 was .
UK Pulse status on 10 Sep 2019 was .

UK Velocity

UK Velocity status on 16 Sep 2019 was .
UK Velocity status on 15 Sep 2019 was .
UK Velocity status on 14 Sep 2019 was .
UK Velocity status on 13 Sep 2019 was .
UK Velocity status on 12 Sep 2019 was .
UK Velocity status on 11 Sep 2019 was .
UK Velocity status on 10 Sep 2019 was .

UK Cruncher

UK Cruncher status on 16 Sep 2019 was .
UK Cruncher status on 15 Sep 2019 was .
UK Cruncher status on 14 Sep 2019 was .
UK Cruncher status on 13 Sep 2019 was .
UK Cruncher status on 12 Sep 2019 was .
UK Cruncher status on 11 Sep 2019 was .
UK Cruncher status on 10 Sep 2019 was .

Web & Chat

Web & Chat status on 16 Sep 2019 was .
Web & Chat status on 15 Sep 2019 was .
Web & Chat status on 14 Sep 2019 was .
Web & Chat status on 13 Sep 2019 was .
Web & Chat status on 12 Sep 2019 was .
Web & Chat status on 11 Sep 2019 was .
Web & Chat status on 10 Sep 2019 was .

Email

Email status on 16 Sep 2019 was .
Email status on 15 Sep 2019 was .
Email status on 14 Sep 2019 was .
Email status on 13 Sep 2019 was .
Email status on 12 Sep 2019 was .
Email status on 11 Sep 2019 was .
Email status on 10 Sep 2019 was .

SMS

SMS status on 16 Sep 2019 was .
SMS status on 15 Sep 2019 was .
SMS status on 14 Sep 2019 was .
SMS status on 13 Sep 2019 was .
SMS status on 12 Sep 2019 was .
SMS status on 11 Sep 2019 was .
SMS status on 10 Sep 2019 was .

UK Outbound

UK Outbound status on 16 Sep 2019 was .
UK Outbound status on 15 Sep 2019 was .
UK Outbound status on 14 Sep 2019 was .
UK Outbound status on 13 Sep 2019 was .
UK Outbound status on 12 Sep 2019 was .
UK Outbound status on 11 Sep 2019 was .
UK Outbound status on 10 Sep 2019 was .

AU Outbound

AU Outbound status on 04 Sep 2019 was .
AU Outbound status on 03 Sep 2019 was .
AU Outbound status on 02 Sep 2019 was .
AU Outbound status on 01 Sep 2019 was .
AU Outbound status on 31 Aug 2019 was .
AU Outbound status on 30 Aug 2019 was .
AU Outbound status on 29 Aug 2019 was .

AUS Web Portal

AUS Web Portal status on 04 Sep 2019 was .
AUS Web Portal status on 03 Sep 2019 was .
AUS Web Portal status on 02 Sep 2019 was .
AUS Web Portal status on 01 Sep 2019 was .
AUS Web Portal status on 31 Aug 2019 was .
AUS Web Portal status on 30 Aug 2019 was .
AUS Web Portal status on 29 Aug 2019 was .

API

API status on 04 Sep 2019 was .
API status on 03 Sep 2019 was .
API status on 02 Sep 2019 was .
API status on 01 Sep 2019 was .
API status on 31 Aug 2019 was .
API status on 30 Aug 2019 was .
API status on 29 Aug 2019 was .

Executive Dashboard

Executive Dashboard status on 04 Sep 2019 was .
Executive Dashboard status on 03 Sep 2019 was .
Executive Dashboard status on 02 Sep 2019 was .
Executive Dashboard status on 01 Sep 2019 was .
Executive Dashboard status on 31 Aug 2019 was .
Executive Dashboard status on 30 Aug 2019 was .
Executive Dashboard status on 29 Aug 2019 was .

AUS Pulse

AUS Pulse status on 04 Sep 2019 was .
AUS Pulse status on 03 Sep 2019 was .
AUS Pulse status on 02 Sep 2019 was .
AUS Pulse status on 01 Sep 2019 was .
AUS Pulse status on 31 Aug 2019 was .
AUS Pulse status on 30 Aug 2019 was .
AUS Pulse status on 29 Aug 2019 was .

AUS Velocity

AUS Velocity status on 04 Sep 2019 was .
AUS Velocity status on 03 Sep 2019 was .
AUS Velocity status on 02 Sep 2019 was .
AUS Velocity status on 01 Sep 2019 was .
AUS Velocity status on 31 Aug 2019 was .
AUS Velocity status on 30 Aug 2019 was .
AUS Velocity status on 29 Aug 2019 was .

AUS Cruncher

AUS Cruncher status on 04 Sep 2019 was .
AUS Cruncher status on 03 Sep 2019 was .
AUS Cruncher status on 02 Sep 2019 was .
AUS Cruncher status on 01 Sep 2019 was .
AUS Cruncher status on 31 Aug 2019 was .
AUS Cruncher status on 30 Aug 2019 was .
AUS Cruncher status on 29 Aug 2019 was .

Web & Chat

Web & Chat status on 04 Sep 2019 was .
Web & Chat status on 03 Sep 2019 was .
Web & Chat status on 02 Sep 2019 was .
Web & Chat status on 01 Sep 2019 was .
Web & Chat status on 31 Aug 2019 was .
Web & Chat status on 30 Aug 2019 was .
Web & Chat status on 29 Aug 2019 was .

Email

Email status on 04 Sep 2019 was .
Email status on 03 Sep 2019 was .
Email status on 02 Sep 2019 was .
Email status on 01 Sep 2019 was .
Email status on 31 Aug 2019 was .
Email status on 30 Aug 2019 was .
Email status on 29 Aug 2019 was .

SMS

SMS status on 04 Sep 2019 was .
SMS status on 03 Sep 2019 was .
SMS status on 02 Sep 2019 was .
SMS status on 01 Sep 2019 was .
SMS status on 31 Aug 2019 was .
SMS status on 30 Aug 2019 was .
SMS status on 29 Aug 2019 was .