Current Status of Cyara Global Services

Services

29 up
1 issue
0 down
Groups Services status
Group North America CYARAPORTAL.US.
US Web Portal status is up.
API status is up.
Executive Dashboard status is up.
US Pulse status is up.
US Velocity status is up.
US Cruncher status is up.
Web & Chat status is up.
Email status is up.
SMS status is up.
US Crawler status is up with ongoing incident.
Group UK EMEA CYARAPORTAL.CO.UK.
UK Web Portal status is up.
API status is up.
Executive Dashboard status is up.
UK Pulse status is up with ongoing incident.
UK Velocity status is degraded-performance with ongoing incident.
UK Cruncher status is up with ongoing incident.
Web & Chat status is up.
Email status is up.
SMS status is up.
UK Outbound status is up.
Group Australia CYARAPORTAL.COM.
AU Outbound status is up.
AUS Web Portal status is up.
API status is up.
Executive Dashboard status is up.
AUS Pulse status is up.
AUS Velocity status is up.
AUS Cruncher status is up.
Web & Chat status is up.
Email status is up.
SMS status is up.

Notifications

Group UK EMEA CYARAPORTAL.CO.UK. UK Velocity status is degraded-performance with ongoing incident.
Incident 177# : Cyara UK Portal Internal Errors call failures - monitoring, 04 Nov 2019 9:06pm PST

At approximately 20:00 PDT Cyara has identified a performance issues impacting Cyara Call generations.

What Happened?
On 4th November at approximately 08:00 PM PDT, our monitoring system detected Call failures with Internal Errors on the UK portal. This issue is impacting performance of Cyara Call generations only.
Other Cyara services, Web portal , and internal reporting is not impacted.

What steps are taken ?
Cyara Cloud-Operations team has identified and resolved the issue. The services are now working as expected and calls are being generated successfully.

What are the next steps?
Cyara has identified and resolved the issue. Cyara NOC team is keeping the portal under monitoring.

identified, 04 Nov 2019 8:30pm PST

At approximately 20:30 PDT Cyara has identified a performance issues impacting Cyara Call generations.

What steps are taken ?
Cyara Cloud-Operations team has identified the issue. The services are now working as expected and calls are being generated successfully.

What are the next steps?
Cyara has identified and resolved the issue. This issue will be completely resolved with the version upgrade of the Cyara UK portal, which is scheduled in less than next 24 hours.

We apologize for the inconvenience.

investigating, 04 Nov 2019 8:00pm PST

At approximately 20:00 PDT Cyara has identified a performance issues impacting Cyara Call generations.

What Happened?
On 4th November at approximately 08:00 PM PDT, our monitoring system detected Call failures with Internal Errors on the UK portal. This issue is impacting performance of Cyara Call generations only.
Other Cyara services, Web portal , and internal reporting is not impacted.

What steps are taken ?
Cyara Cloud-Operations team has identified and resolved the issue. The services are now working as expected and calls are being generated successfully.

What are the next steps?
Cyara has identified and resolved the issue. This issue will be completely resolved with the version upgrade of the Cyara UK portal, which is scheduled in less than next 24 hours.

We apologize for the inconvenience.

UK POP - Crawler/Velocity Service impacted - identified, 25 Jan 2020 1:40am PST

Dear Cyara Users
We have identified the issue with Crawler/Velocity and our CloudOps is working on the issue.
We'll get back to you as soon as we make some progress.
We apologize for the inconvenience caused.

investigating, 24 Jan 2020 8:26pm PST

Dear Cyara Users
We are experiencing Crawler service issue. Your Crawls might be failing with unexpected errors.
What is Next:
We have escalated the issue to our CloudOps team. We'll provide you the update as soon as we hear from our CloudOps team.

We apologize for the inconvenience caused.

Please contact Cyara Customer Response Team for any query or issue.

Group North America CYARAPORTAL.US. US Crawler status is up with ongoing incident.
Incident#205 Crawl History Not Available - monitoring, 15 Jan 2020 9:09am PST

At 8:10 AM PST Cyara Cloud Operations identified and applied a temporary fix for the issue. Crawl history is now visible for all of the Cyara users.

Next Steps
Cyara will engage Engineering team to investigate and fix the root cause.

investigating, 15 Jan 2020 7:40am PST

At 7:40 AM PST Cyara Support identified an issue that Crawl History is no longer available for Cyara US Accounts. Incident is logged and escalated internally with Cyara OPS and Engineering teams.

Next Steps
Cyara Support and Operations teams are looking for a workaround to mitigate the impact and restore Cyara Services ASAP.
Cyara will investigate and apply a fix to prevent this issue from happening in a long term.


Group UK EMEA CYARAPORTAL.CO.UK. UK Cruncher status is up with ongoing incident.
Incident 177# : Cyara UK Portal Internal Errors call failures - monitoring, 04 Nov 2019 9:06pm PST

At approximately 20:00 PDT Cyara has identified a performance issues impacting Cyara Call generations.

What Happened?
On 4th November at approximately 08:00 PM PDT, our monitoring system detected Call failures with Internal Errors on the UK portal. This issue is impacting performance of Cyara Call generations only.
Other Cyara services, Web portal , and internal reporting is not impacted.

What steps are taken ?
Cyara Cloud-Operations team has identified and resolved the issue. The services are now working as expected and calls are being generated successfully.

What are the next steps?
Cyara has identified and resolved the issue. Cyara NOC team is keeping the portal under monitoring.

identified, 04 Nov 2019 8:30pm PST

At approximately 20:30 PDT Cyara has identified a performance issues impacting Cyara Call generations.

What steps are taken ?
Cyara Cloud-Operations team has identified the issue. The services are now working as expected and calls are being generated successfully.

What are the next steps?
Cyara has identified and resolved the issue. This issue will be completely resolved with the version upgrade of the Cyara UK portal, which is scheduled in less than next 24 hours.

We apologize for the inconvenience.

investigating, 04 Nov 2019 8:00pm PST

At approximately 20:00 PDT Cyara has identified a performance issues impacting Cyara Call generations.

What Happened?
On 4th November at approximately 08:00 PM PDT, our monitoring system detected Call failures with Internal Errors on the UK portal. This issue is impacting performance of Cyara Call generations only.
Other Cyara services, Web portal , and internal reporting is not impacted.

What steps are taken ?
Cyara Cloud-Operations team has identified and resolved the issue. The services are now working as expected and calls are being generated successfully.

What are the next steps?
Cyara has identified and resolved the issue. This issue will be completely resolved with the version upgrade of the Cyara UK portal, which is scheduled in less than next 24 hours.

We apologize for the inconvenience.

Group UK EMEA CYARAPORTAL.CO.UK. UK Pulse status is up with ongoing incident.
Incident 177# : Cyara UK Portal Internal Errors call failures - monitoring, 04 Nov 2019 9:06pm PST

At approximately 20:00 PDT Cyara has identified a performance issues impacting Cyara Call generations.

What Happened?
On 4th November at approximately 08:00 PM PDT, our monitoring system detected Call failures with Internal Errors on the UK portal. This issue is impacting performance of Cyara Call generations only.
Other Cyara services, Web portal , and internal reporting is not impacted.

What steps are taken ?
Cyara Cloud-Operations team has identified and resolved the issue. The services are now working as expected and calls are being generated successfully.

What are the next steps?
Cyara has identified and resolved the issue. Cyara NOC team is keeping the portal under monitoring.

identified, 04 Nov 2019 8:30pm PST

At approximately 20:30 PDT Cyara has identified a performance issues impacting Cyara Call generations.

What steps are taken ?
Cyara Cloud-Operations team has identified the issue. The services are now working as expected and calls are being generated successfully.

What are the next steps?
Cyara has identified and resolved the issue. This issue will be completely resolved with the version upgrade of the Cyara UK portal, which is scheduled in less than next 24 hours.

We apologize for the inconvenience.

investigating, 04 Nov 2019 8:00pm PST

At approximately 20:00 PDT Cyara has identified a performance issues impacting Cyara Call generations.

What Happened?
On 4th November at approximately 08:00 PM PDT, our monitoring system detected Call failures with Internal Errors on the UK portal. This issue is impacting performance of Cyara Call generations only.
Other Cyara services, Web portal , and internal reporting is not impacted.

What steps are taken ?
Cyara Cloud-Operations team has identified and resolved the issue. The services are now working as expected and calls are being generated successfully.

What are the next steps?
Cyara has identified and resolved the issue. This issue will be completely resolved with the version upgrade of the Cyara UK portal, which is scheduled in less than next 24 hours.

We apologize for the inconvenience.

Planned Maintenance

Services history

North America CYARAPORTAL.US

US Web Portal

US Web Portal status on 25 Jan 2020 was .
US Web Portal status on 24 Jan 2020 was .
US Web Portal status on 23 Jan 2020 was .
US Web Portal status on 22 Jan 2020 was .
US Web Portal status on 21 Jan 2020 was .
US Web Portal status on 20 Jan 2020 was .
US Web Portal status on 19 Jan 2020 was .

API

API status on 25 Jan 2020 was .
API status on 24 Jan 2020 was .
API status on 23 Jan 2020 was .
API status on 22 Jan 2020 was .
API status on 21 Jan 2020 was .
API status on 20 Jan 2020 was .
API status on 19 Jan 2020 was .

Executive Dashboard

Executive Dashboard status on 25 Jan 2020 was .
Executive Dashboard status on 24 Jan 2020 was .
Executive Dashboard status on 23 Jan 2020 was .
Executive Dashboard status on 22 Jan 2020 was .
Executive Dashboard status on 21 Jan 2020 was .
Executive Dashboard status on 20 Jan 2020 was .
Executive Dashboard status on 19 Jan 2020 was .

US Pulse

US Pulse status on 25 Jan 2020 was .
US Pulse status on 24 Jan 2020 was .
US Pulse status on 23 Jan 2020 was .
US Pulse status on 22 Jan 2020 was .
US Pulse status on 21 Jan 2020 was .
US Pulse status on 20 Jan 2020 was .
US Pulse status on 19 Jan 2020 was .

US Velocity

US Velocity status on 25 Jan 2020 was .
US Velocity status on 24 Jan 2020 was .
US Velocity status on 23 Jan 2020 was .
US Velocity status on 22 Jan 2020 was .
US Velocity status on 21 Jan 2020 was .
US Velocity status on 20 Jan 2020 was .
US Velocity status on 19 Jan 2020 was .

US Cruncher

US Cruncher status on 25 Jan 2020 was .
US Cruncher status on 24 Jan 2020 was .
US Cruncher status on 23 Jan 2020 was .
US Cruncher status on 22 Jan 2020 was .
US Cruncher status on 21 Jan 2020 was .
US Cruncher status on 20 Jan 2020 was .
US Cruncher status on 19 Jan 2020 was .

Web & Chat

Web & Chat status on 25 Jan 2020 was .
Web & Chat status on 24 Jan 2020 was .
Web & Chat status on 23 Jan 2020 was .
Web & Chat status on 22 Jan 2020 was .
Web & Chat status on 21 Jan 2020 was .
Web & Chat status on 20 Jan 2020 was .
Web & Chat status on 19 Jan 2020 was .

Email

Email status on 25 Jan 2020 was .
Email status on 24 Jan 2020 was .
Email status on 23 Jan 2020 was .
Email status on 22 Jan 2020 was .
Email status on 21 Jan 2020 was .
Email status on 20 Jan 2020 was .
Email status on 19 Jan 2020 was .

SMS

SMS status on 25 Jan 2020 was .
SMS status on 24 Jan 2020 was .
SMS status on 23 Jan 2020 was .
SMS status on 22 Jan 2020 was .
SMS status on 21 Jan 2020 was .
SMS status on 20 Jan 2020 was .
SMS status on 19 Jan 2020 was .

US Crawler

US Crawler status on 25 Jan 2020 was and had incident.
US Crawler status on 24 Jan 2020 was and had incident.
US Crawler status on 23 Jan 2020 was and had incident.
US Crawler status on 22 Jan 2020 was and had incident.
US Crawler status on 21 Jan 2020 was and had incident.
US Crawler status on 20 Jan 2020 was and had incident.
US Crawler status on 19 Jan 2020 was and had incident.

UK EMEA CYARAPORTAL.CO.UK

UK Web Portal

UK Web Portal status on 25 Jan 2020 was .
UK Web Portal status on 24 Jan 2020 was .
UK Web Portal status on 23 Jan 2020 was .
UK Web Portal status on 22 Jan 2020 was and was under maintenance.
UK Web Portal status on 21 Jan 2020 was .
UK Web Portal status on 20 Jan 2020 was .
UK Web Portal status on 19 Jan 2020 was .

API

API status on 25 Jan 2020 was .
API status on 24 Jan 2020 was .
API status on 23 Jan 2020 was .
API status on 22 Jan 2020 was and was under maintenance.
API status on 21 Jan 2020 was .
API status on 20 Jan 2020 was .
API status on 19 Jan 2020 was .

Executive Dashboard

Executive Dashboard status on 25 Jan 2020 was .
Executive Dashboard status on 24 Jan 2020 was .
Executive Dashboard status on 23 Jan 2020 was .
Executive Dashboard status on 22 Jan 2020 was and was under maintenance.
Executive Dashboard status on 21 Jan 2020 was .
Executive Dashboard status on 20 Jan 2020 was .
Executive Dashboard status on 19 Jan 2020 was .

UK Pulse

UK Pulse status on 25 Jan 2020 was and had incident.
UK Pulse status on 24 Jan 2020 was and had incident.
UK Pulse status on 23 Jan 2020 was and had incident.
UK Pulse status on 22 Jan 2020 was and was under maintenance.
UK Pulse status on 21 Jan 2020 was and had incident.
UK Pulse status on 20 Jan 2020 was and had incident.
UK Pulse status on 19 Jan 2020 was and had incident.

UK Velocity

UK Velocity status on 25 Jan 2020 was and had incident.
UK Velocity status on 24 Jan 2020 was and had incident.
UK Velocity status on 23 Jan 2020 was and had incident.
UK Velocity status on 22 Jan 2020 was and was under maintenance.
UK Velocity status on 21 Jan 2020 was and had incident.
UK Velocity status on 20 Jan 2020 was and had incident.
UK Velocity status on 19 Jan 2020 was and had incident.

UK Cruncher

UK Cruncher status on 25 Jan 2020 was and had incident.
UK Cruncher status on 24 Jan 2020 was and had incident.
UK Cruncher status on 23 Jan 2020 was and had incident.
UK Cruncher status on 22 Jan 2020 was and was under maintenance.
UK Cruncher status on 21 Jan 2020 was and had incident.
UK Cruncher status on 20 Jan 2020 was and had incident.
UK Cruncher status on 19 Jan 2020 was and had incident.

Web & Chat

Web & Chat status on 25 Jan 2020 was .
Web & Chat status on 24 Jan 2020 was .
Web & Chat status on 23 Jan 2020 was .
Web & Chat status on 22 Jan 2020 was and was under maintenance.
Web & Chat status on 21 Jan 2020 was .
Web & Chat status on 20 Jan 2020 was .
Web & Chat status on 19 Jan 2020 was .

Email

Email status on 25 Jan 2020 was .
Email status on 24 Jan 2020 was .
Email status on 23 Jan 2020 was .
Email status on 22 Jan 2020 was and was under maintenance.
Email status on 21 Jan 2020 was .
Email status on 20 Jan 2020 was .
Email status on 19 Jan 2020 was .

SMS

SMS status on 25 Jan 2020 was .
SMS status on 24 Jan 2020 was .
SMS status on 23 Jan 2020 was .
SMS status on 22 Jan 2020 was and was under maintenance.
SMS status on 21 Jan 2020 was .
SMS status on 20 Jan 2020 was .
SMS status on 19 Jan 2020 was .

UK Outbound

UK Outbound status on 25 Jan 2020 was .
UK Outbound status on 24 Jan 2020 was .
UK Outbound status on 23 Jan 2020 was .
UK Outbound status on 22 Jan 2020 was and was under maintenance.
UK Outbound status on 21 Jan 2020 was .
UK Outbound status on 20 Jan 2020 was .
UK Outbound status on 19 Jan 2020 was .

AU Outbound

AU Outbound status on 14 Jan 2020 was .
AU Outbound status on 13 Jan 2020 was .
AU Outbound status on 12 Jan 2020 was .
AU Outbound status on 11 Jan 2020 was .
AU Outbound status on 10 Jan 2020 was .
AU Outbound status on 09 Jan 2020 was .
AU Outbound status on 08 Jan 2020 was .

AUS Web Portal

AUS Web Portal status on 14 Jan 2020 was .
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AUS Web Portal status on 12 Jan 2020 was .
AUS Web Portal status on 11 Jan 2020 was .
AUS Web Portal status on 10 Jan 2020 was .
AUS Web Portal status on 09 Jan 2020 was .
AUS Web Portal status on 08 Jan 2020 was .

API

API status on 14 Jan 2020 was .
API status on 13 Jan 2020 was .
API status on 12 Jan 2020 was .
API status on 11 Jan 2020 was .
API status on 10 Jan 2020 was .
API status on 09 Jan 2020 was .
API status on 08 Jan 2020 was .

Executive Dashboard

Executive Dashboard status on 14 Jan 2020 was .
Executive Dashboard status on 13 Jan 2020 was .
Executive Dashboard status on 12 Jan 2020 was .
Executive Dashboard status on 11 Jan 2020 was .
Executive Dashboard status on 10 Jan 2020 was .
Executive Dashboard status on 09 Jan 2020 was .
Executive Dashboard status on 08 Jan 2020 was .

AUS Pulse

AUS Pulse status on 14 Jan 2020 was .
AUS Pulse status on 13 Jan 2020 was .
AUS Pulse status on 12 Jan 2020 was .
AUS Pulse status on 11 Jan 2020 was .
AUS Pulse status on 10 Jan 2020 was .
AUS Pulse status on 09 Jan 2020 was .
AUS Pulse status on 08 Jan 2020 was .

AUS Velocity

AUS Velocity status on 14 Jan 2020 was .
AUS Velocity status on 13 Jan 2020 was .
AUS Velocity status on 12 Jan 2020 was .
AUS Velocity status on 11 Jan 2020 was .
AUS Velocity status on 10 Jan 2020 was .
AUS Velocity status on 09 Jan 2020 was .
AUS Velocity status on 08 Jan 2020 was .

AUS Cruncher

AUS Cruncher status on 14 Jan 2020 was .
AUS Cruncher status on 13 Jan 2020 was .
AUS Cruncher status on 12 Jan 2020 was .
AUS Cruncher status on 11 Jan 2020 was .
AUS Cruncher status on 10 Jan 2020 was .
AUS Cruncher status on 09 Jan 2020 was .
AUS Cruncher status on 08 Jan 2020 was .

Web & Chat

Web & Chat status on 14 Jan 2020 was .
Web & Chat status on 13 Jan 2020 was .
Web & Chat status on 12 Jan 2020 was .
Web & Chat status on 11 Jan 2020 was .
Web & Chat status on 10 Jan 2020 was .
Web & Chat status on 09 Jan 2020 was .
Web & Chat status on 08 Jan 2020 was .

Email

Email status on 14 Jan 2020 was .
Email status on 13 Jan 2020 was .
Email status on 12 Jan 2020 was .
Email status on 11 Jan 2020 was .
Email status on 10 Jan 2020 was .
Email status on 09 Jan 2020 was .
Email status on 08 Jan 2020 was .

SMS

SMS status on 14 Jan 2020 was .
SMS status on 13 Jan 2020 was .
SMS status on 12 Jan 2020 was .
SMS status on 11 Jan 2020 was .
SMS status on 10 Jan 2020 was .
SMS status on 09 Jan 2020 was .
SMS status on 08 Jan 2020 was .