Cyara 7.9 US Portal Upgrade 11/13/2019 09:00PM PST - 11/14/2019 03:00AM PST

US Web Portal API Executive Dashboard US Pulse US Velocity US Cruncher Web & Chat Email SMS US Crawler

Maintenance details

On behalf of all of us at Cyara, we are very pleased to announce that the Cyara Platform located at is scheduled to be upgraded to Cyara 7.9 on 13th November 2019.

The upgrade will commence at 21:00 PST and will take up to 6 hours to complete.

Please note that during this time, the Web Portal will be inaccessible and the Platform will not make or receive calls.

This release has a large number of features, changes, and fixes.

1) CX models: Organizable into folders (and searchable)
2) Cyara Virtual Agent – Genesys Pure Engage Cloud
3) Implementation of Comments & Tickets for Pulse Dashboard

A full list of all the features and bug fixes is available in the attached release notes.

If you have any questions with regards to this upgrade, please get in touch with our support team via