Cyara 7.9 Upgrade AUS Portal 11/11/2019 03:00AM PST - 11/11/2019 09:00AM PST

AU Outbound AUS Web Portal API Executive Dashboard AUS Pulse AUS Velocity AUS Cruncher Web & Chat Email SMS

Maintenance details

On behalf of all of us at Cyara, we are very pleased to announce that the Cyara Platform located at https://www.cyaraportal.com is scheduled to be upgraded to Cyara 7.9 on 11th November 2019.

The upgrade will commence at 22:00 AEDT and will take up to 6 hours to complete.

Please note that during this time, the Web Portal will be inaccessible and the Platform will not make or receive calls.

This release has a large number of features, changes, and fixes.

1) CX models: Organizable into folders (and searchable)
2) Cyara Virtual Agent – Genesys Pure Engage Cloud
3) Implementation of Comments & Tickets for Pulse Dashboard

You can read more about these enhancements in the attached release notes.

If you have any questions with regards to this upgrade, please get in touch with our support team via support@cyara.com.

Sincerely,
Cyara